Bulk Billing

• Concession card
• 15 yrs and below
• Pensioner concession
• DVA Gold

Private Fees:

Patients without a Health Care Card (HCC) or pension card will be charged private fees. However, children under 16 years of age will continue to be bulk billed.

Cancellation and Non-Attendance Policy

We understand that plans can change. If you are unable to attend your appointment, we kindly ask that you provide at least 2 hours' notice by phoning us. We will happily reschedule your appointment at a convenient time

Cancellation Fees:

• If less than 2 hours’ notice is provided, or if you do not attend your scheduled appointment, a non-attendance fee of $40.00 will apply.
• This fee must be paid before another appointment can be scheduled.

Missed appointments prevent other patients from accessing timely care. Thank you for your cooperation in helping us serve the community better.

Complaints

Your feedback is important to us. If you have any concerns about your care, we encourage you to speak with your doctor, our practice manager, or one of our receptionists. We are committed to addressing your concerns promptly, respectfully, and effectively. Your satisfaction and well-being are our top priorities.

Patient Information

We take your health, privacy, and confidentiality very seriously. Below are your rights, responsibilities, and code of conduct, which ensure a safe and respectful environment for all.

Your Rights

At Doctors@Tocumwal, we believe you have the right to:

• Be treated with respect, regardless of your culture, religious beliefs, ethnicity, or practices.
• Receive clear and understandable explanations about your condition and treatment from your doctor.
• Be informed about the estimated costs of your care.
• Be actively involved in making decisions about your healthcare and treatment.

Your Responsibilities

To help us provide the best care possible, we kindly ask you to:

• Provide accurate and complete information about your health, medications, and medical history.
• Inform us of any changes in your health condition.
• Ask questions if you do not understand your treatment plan or what is expected of you.
• Follow your doctor’s recommendations to the best of your ability.
• Attend your appointments and notify us in advance if you need to reschedule.
• Understand and accept the consequences of declining treatment or not following your doctor’s instructions.

Patient Code of Conduct

To maintain a safe and respectful environment, we have a zero-tolerance policy for any form of aggression, violence, or harassment toward our patients or staff. This includes but is not limited to:

• Threatening or intimidating behavior.
• Physical violence, such as hitting, shoving, or other forms of assault.
• Sexual harassment or inappropriate comments.
• Abuse or harassment through electronic communication.

We are dedicated to providing a space where everyone feels safe, respected, and valued.

Electronic Communication

We may contact you via email or SMS for communication purposes. While we take every precaution to protect your privacy, please be aware that electronic communication carries inherent risks, and confidentiality may be compromised.

Our practice strictly adheres to the Australian Privacy Principles (APPs), the Privacy Act 1988, the Privacy and Data Protection Act 2014 (Vic), and the Health Records Act 2001 (Vic) to safeguard your information.